Free shipping on orders over £100 (Conditions apply) close

SHIPPING

Orders are usually dispatched the following working day (Monday to Friday excluding Public holidays). Orders placed after 8am on a Friday are usually dispatched on a Monday.

If your order has items that we don't have in stock or that we have to order in (marked on our webiste), we will contact you within 24 hours to give you an expected dispatch date.

***PLEASE NOTE WE DISTRIBUTE WITHIN THE UK ONLY AND ARE UNABLE TO SEND PRODUCTS TO DISTRIBUTION COMPANIES FOR SHIPMENT ABROAD. FOR ORDERS OUTSIDE THE UK PLEASE CONTACT YOUR NEAREST DISTRIBUTOR OR AURA-SOMA PRODUCTS LIMITED.***

FREE DELIVERY is available for most orders in excess of £100 within the UK (certain exemptions such as Northern Ireland)  Orders will be sent either by Royal Mail or Courier.

We offer a number of options for delivery of your goods, which will be packaged in air bubble envelopes or cardboard boxes:

1. First Class Post - Most of our orders are dispatched using Royal Mails 1st Class service which takes 1 - 3 days, although it aims for next day delivery

2. Signed For - Select if you wish to ensure your item is not left without an acceptance signature. Takes 1 - 3 days

3. Special Delivery - Delivery is guaranteed by 1pm the day following despatch. This service is available for deliveries on Monday to Friday (except Bank and Public Holidays). 

4. Courier - Large orders are sometimes sent by courier and usually take 3-7 days for delivery. A signature is required on delivery

**Please note that on large sized orders to Northern Ireland we may have to charge extra postage. 

 

RETURNS POLICY

We aim to offer an excellent service, however if you are not happy with your goods please contact us by email or telephone within 7 days of receipt. Please note any damages must be reported within 48 hours of delivery.

Unwanted goods can only be returned if they are resaleable. Return postage is at buyers expense and no shipping charges can be refunded.

 

 

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